At Tshi-Moo (Pty) Ltd, we value your privacy and are committed to protecting your personal information under the Protection of Personal Information (POPIA) of South Africa, effective 1 July 2021. Please read this policy carefully before purchasing a product or using our services.

In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take all reasonable steps to prevent unauthorised access to, or disclosure of, your Personal Information. However, it is impossible to guarantee that your Personal Information will be 100% secure.

WHAT INFORMATION WE COLLECT

We may collect the following personal information:

  • Name and surname
  • Contact details (email address, phone number, delivery address)
  • Payment information (processed securely via PayFast and Yoco)
  • Browsing behaviour (via cookies and analytics)

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders
  • Communicate regarding your purchase
  • Send promotional material (if you’ve opted in)
  • Improve our website and services

CONSENT

When you provide a review of our service, you consent to us using that review as we deem fit, including without limitation on the website, in newsletters, or other marketing material. The name that will appear next to that review is your name and surname, as you would have provided upon registration. We will not display any of your contact details with a review.
By using our site or submitting your personal details, you consent to the collection and use of your information as outlined here. 

SHARING OF INFORMATION

We do not sell or share your personal information with third parties, except:

  • Service providers (e.g. couriers, payment gateways)
  • If required by law

The services available through the Website may contain links to other third-party websites, including (without limitation) social media platforms, payment gateways. If you select a link to any Third-Party Website, you may be subject to such Third-Party Website’s terms and conditions and/or other policies, which are not under our control, nor are we responsible for.

DATA SECURITY

We use secure connections (SSL encryption) and third-party compliant services to protect your information.

YOUR RIGHTS

You may:

  • Request access to your data
  • Ask for corrections or deletions
  • Withdraw your consent

We remain committed to protecting your personal information, and should we decide to change our Privacy Policy, we will post any changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

CONTACT US

If you have questions about this policy, please contact us via email at info@tshiimoo.co.za or alternatively, by submitting a message on our Contact Us page on our website, http://www.tshiimoo.co.za/contact_us.

Kindly note that if you purchase our products or request our services, you will be deemed to have read, understood, accepted, and agreed to be bound by all its terms.

COOKIE POLICY

Our website uses cookies to enhance your browsing experience.

WHAT ARE COOKIES?

We use cookies. A cookie is a small piece of information stored on your computer or smartphone by your web browser. The two types of cookies used on the Website are described below:

“Session cookies“: These are used to maintain a so-called ‘session state’ and only last for the duration of your use of the website. A session cookie expires when you close your browser or if you have not visited the server for a certain period of time. Session cookies are required for the Platform to function optimally, but are not used in any way to identify you personally.

“Permanent cookies“: These cookies permanently store a unique code on your computer or smart device hard drive in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the website to work, but may enhance your browsing experience.