Refund policy
We want every TSHIIMOO order to arrive ready for learning and play. If something isn't right, we'll make it right.
Workbooks
We don't accept returns for change of mind. We will however replace or refund a workbook if:
- it arrives damaged
- we sent the wrong item
Other products
If you change your mind, you may return these within 7 calendar days of receiving them. Items must be unused, in their original condition and packaging. You will need to cover the cost of sending the item(s) back to us. You’ll also need the receipt or proof of purchase.
Damaged, faulty or incorrect items
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Please email hello@tshiimoo.co.za with your order number and photos of the item and packaging. We'll arrange a replacement or refund and cover the cost of return.
How to start a refund
email hello@tshiimoo.co.za before sending anything back. We'll send you a return label and instructions. Unfortunately we can't accept items sent back without a return request.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@tshiimoo.co.za.