Shipping policy
At TSHIIMOO, we carefully prepare every order, ready for learning, play and discovery.
Where we deliver
We deliver within South Africa only, using courier partners booked through Bob Go and our own local delivery in parts of Cape Town. Delivery availability is confirmed at checkout.
Order processing
Orders are processed and prepared for dispatch within 1 business day after payment is confirmed. Business days are Monday to Friday, excluding South African public holidays.
For pre-orders, the expected dispatch date will be stated on the product page.
Shipping fees
| Delivery option | Orders under R999 | Orders R999 and over |
|---|---|---|
| Local delivery (within 5 km of us) | Free | Free |
| Cape Town delivery (within 40 km of us) | R70 | Free |
| Economy (anywhere in South Africa) | R100 | Free |
| Express (anywhere in South Africa) | R130 | R130 |
The options available to you are shown at checkout, based on your delivery address.
Delivery times
Orders are prepared for dispatch within 1 business day of payment. After that:
- Local and Cape Town delivery: usually 1–2 business days
- Economy: usually 3-5 business days to main centres, and longer to regional or remote areas
- Express: usually 1–2 business days to main centres
Delivery times are estimates and may be longer during peak periods, public holidays or unexpected disruptions.
Tracking your order
Once your order has been dispatched, we will send you a tracking link so you can follow its journey.
Delivery details
Please provide a complete delivery address, correct postal code and contact number. Ensure someone is available to receive your parcel.
If you notice an error in your delivery details, contact us as soon as possible. Address changes may not be possible once your parcel has been dispatched.
If delivery is unsuccessful, we will help arrange the next steps. Any additional delivery charges will be communicated to you before re-delivery is arranged.
Damaged, missing or incorrect orders
If your order arrives damaged, contains an incorrect item or appears to be missing, please contact hello@tshiimoo.co.za promptly with your order number and details of the issue.
For damaged items, please include photographs of the item and packaging where possible, and retain the packaging while we investigate. We will work with you and the courier to resolve the issue.
Contact us
For shipping questions or assistance with your delivery, email hello@tshiimoo.co.za, quoting your order number if available.